Privacy Policy

This Privacy Policy outlines VRO ASIA PRIVATE LIMITED’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode.
While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.
Throughout this document, “we”, “us”, “our”, “ours”, “VRO” refer to VRO ASIA PRIVATE LIMITED. Wherever we have said ‘you’, ‘your’ or ‘Customer’, this means YOU.

Who We Are
VRO ASIA PRIVATE LIMITED is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 1118 - C Wing, One BKC, Bandra (East), Mumbai 400 051.
VRO ASIA PRIVATE LIMITED is engaged in the business of facilitating selling, marketing and retailing men’s lifestyle, fashion, grooming and wellness products (“Business”) through the e-commerce Platform developed and owned by VRO ASIA PRIVATE LIMITED and/or its affiliates, or offline stores/events to conduct its Business.

Roles We Play
Data Controller: when we collect and process Personal Information about you.

  • Data Processor: when we collect and process Personal Information on behalf of another Data Controller.

Our Commitment
We commit to protecting your privacy, and our Personal Information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

PERSONAL INFORMATION GATHERED BY VRO
The information we learn and gather from you, personal or otherwise, is used to:

  • register you,
  • verify your identity,
  • undertake transactions (including to facilitate and process payments),
  • communicate with you,
  • convey promotional offers, services or updates associated with VRO,
  • and generally, maintain your accounts with us.

We also use this information to customize your experience and improve VRO.

Information you give us: Provided while using the VRO Platform (registration, transactions, communication).

Information we collect: Through cookies, devices, IP logs, analytics, etc.

Information from other sources: Updated delivery addresses, partner insights, etc.

Categories of Personal Information Collected

  • Demographic & Identity Data: Name, email, phone, DOB, address, profile picture.
  • Financial Data: Payment details, bank, transaction amounts.
  • Technical Data: Device info, IP address, cookies, app usage logs.
  • Communications: Metadata from emails, SMS, calls, chats.
  • Usage Data: Pages viewed, interaction with our Platform.

Consent
By using the Platform and/or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing your personal information with third parties or service providers for the purposes set out in this Privacy Policy.

Purposes of Processing Personal Information

  • Purchase & Delivery of products/services.
  • Provide, troubleshoot, and improve VRO.
  • Recommendations & Personalisation.
  • Communicate with you about orders, offers, updates.
  • Advertising & Promotions.

Cookies & Trackers
We use cookies and other trackers to improve your online experience. Types of cookies include:

  • Strictly Necessary
  • Functional
  • Performance

You can manage cookie preferences via your browser.

Purpose of Personal Information Disclosure
We may share your Personal Information with:

  • Analytics SDKs (e.g. Clevertap, Appsflyer, Crashlytics).
  • Payment gateways (e.g. PayU, Razorpay, Cashfree).
  • Login partners (Google, Facebook).
  • Delivery partners, communication services, fraud detection partners.

We ensure all third parties have strict contractual obligations regarding data privacy.

Cross-border Data Transfer
Your data may be transferred outside India. In such cases, we ensure safeguards and compliance with applicable laws.

Data Security
We take reasonable steps (technical, physical, managerial) to protect your data from unauthorized access, alteration or deletion.

Retention & Disposal of Data
We retain your Personal Information only for as long as necessary for business, legal, or regulatory purposes. Thereafter, we securely delete or anonymize it.

Links to Other Websites
Our Platform may contain links to external websites. We are not responsible for their privacy practices.

Children’s Privacy
The VRO Platform is intended for adults. Minors should not register, purchase, or provide information.

Your Rights as a Customer
You have rights over your Personal Information including access, correction, and deletion requests. Please contact us at support@thevro.ai for assistance. Include subject line as Personal Information.

Customer Grievance Redressal Policy

Principles

  • Fair treatment of all customers.
  • Courteous, timely resolution of queries.
  • Escalation mechanisms if customers are not satisfied.

Contact Support

  • Email: support@thevro.ai 
  • Customer Support No.: +91 – 8657 022 816
  • Customer Support Hours: Mon–Sat (9.30 AM – 6.30 PM).

Grievance Officer (as per Consumer Protection (E-Commerce) Rules, 2020)

  • Name: Manoj Malpani
  • Designation: Grievance Officer
  • Address: VRO ASIA PRIVATE LIMITED, 1118 - C Wing, One BKC, Bandra (East), Mumbai 400 051
  • Email: grievance@thevro.ai
  • Phone: +91 – 8657 022 817
  • Time: Mon–Sat (9.30 AM – 6.30 PM)

Important

  • VRO will never ask for OTPs, CVV, or sensitive payment details.
  • Beware of phishing and fraud attempts.
  • Report suspicious activities immediately to our grievance officer.

Contact Us
For any further queries related to privacy:

Notification of Changes
We keep our Privacy Policy under review. Any changes will be updated on this page. Please revisit regularly.